AliceThemes Refund Policy – Your Satisfaction Matters
At AliceThemes, we’re committed to providing premium WordPress themes and plugins for PMU artists, tattoo studios, and beauty salons — and we want you to feel confident when making a purchase. Our refund policy is built on transparency, fairness, and a focus on delivering the best possible experience.
Refund Eligibility
You may be eligible for a refund if:
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The product has a major technical issue that our support team cannot resolve.
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The product does not match its description or contains security vulnerabilities.
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The product has not been downloaded within 30 days of purchase.
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The issue makes the product completely unusable.
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There are significant difficulties with installation or basic functionality.
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The refund is granted at our discretion after review.
Non-Eligibility for Refund
We cannot issue refunds for:
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Products that have been downloaded.
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Cases where expectations were not met but the product functions as described.
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Mistaken purchases.
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Lack of the necessary skills or knowledge to use the product.
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Insufficient details provided to justify a refund request.
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Failure to download and store the product before it is removed from our site.
By purchasing from AliceThemes, you agree to this refund policy and acknowledge that we are not responsible for currency exchange differences between the time of purchase and refund.
Need help?
Contact us at support@alicethemes.com with any questions about refunds or returns.
